Delivery

Shipment costs

When you place an order at Noppies.com you pay € 4.95 for shipment costs per order. 

Delivery address

When you place an order at Noppies.com, you can decide to have the package delivered at your own address, but it is also possible to give an alternative address. However, your order cannot be delivered at a PO Box address.

Delivery time

We send your package through DHL. Your order will be delivered at the address stated by you. At the moment, our delivery time is slightly longer than usual. The expected delivery time is 5–8 working days. This temporary delay is the result of technical improvements within our organization. We are doing everything we can to process and ship your order as quickly as possible. Thank you very much for your understanding and patience. 

Follow your package

After you placed an order at Noppies.com, you will receive an e-mail including a Track & Trace link. With this e-mail you can follow your package. When you are not at home to receive your order, the DHL driver will leave a note behind with contact details, in order to make an appointment to deliver your package. When the driver also fails the second time to deliver the package, you can collect your package in the closest-by branch or the closest-by package shop of DHL.

Packing

We pack your package with great care, so that you will receive your order in a good condition. If this is not the case, you can contact our customer service.

After receipt

After you received your order, you still have 30 days to reflect about your purchase. If you do not want to keep the ordered items, you can return them within a period of 30 days. The items must be returned undamaged and with the attached, original label to the enclosed freepost number. When your item is damaged at the moment that you receive it, please e-mail our customer service at once: service@noppies.com.