Customer service - Returns
It is important to us that you are one hundred per cent satisfied with your purchase. For this reason you have 30 days after the delivery date of the items to consider your purchase. If you decide not to keep the items you ordered, you can return them within this 30-day period free of charge. The items need to be returned undamaged, unworn and with the original labels attached. Costs relating to return shipments are for your own account. Customers in the Netherlands, Belgium, Germany, France and the UK, however, can return items free of charge. You can use the return sticker supplied for this purpose on the enclosed invoice. You can return your package to Noppies via Royal Mail. The return address stated on the sticker is:
Noppies UK Ltd
c/o Pointbid Logistics Systems
Off dulverton road
We of course always appreciate your feedback. It would be helpful therefore if you could let us know your reasons for returning the items. This will help us to continue to improve our products and services.
Returning lingerie, swimwear & tights
For hygienic reasons only unworn items with price tags can be returned. Unfortunately, we cannot accept tights that have been removed from packaging. Feel free to try on lingerie and swimwear, but please keep your own underwear on underneath for health and hygiene reasons.
For hygienic reasons face masks can not be returned. If you have any complaints about this product, please contact our customer service.
Noppies accepts no responsibility for damage or loss during transit of any returned items. We will send you a confirmation email when we receive your returned shipment in good order. As soon as possible after receipt of the returned item we will credit the account or credit card you used to make the payment. If we have any issues regarding the condition of a returned item, we will contact you.
If the article displays any sign of damage the moment you receive it, please call our customer service immediately on: +44 (0)905 87 90 880 (£ 0,10 p/m).
As set out in our conditions, you are obliged to report any damage immediately upon receipt. This allows us to ensure a replacement is dispatched.
Lingerie and bathing wear can be returned to Noppies. The article must not be worn and should be supplied with the original label attached.